Hull Student Property Rental in Hull

Wardbright Student Accommodation in Hull and Cottingham

Frequently Asked Questions

We hope that we have provided answers to the most frequently asked questions. If you have a question that is not covered here, please do not hesitate to contact us.

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Wardbright

Voted Best Student Landlord in the Hull University Student Union Survey.

No Admin Fees

We do not charge any deposit or admin fees when you rent a property from us.

Immediate Vacancies

Catering for Students who have an urgent property requirement in Hull

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NO DEPOSIT ON STUDENT ACCOMMODATION

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Frequently Asked Questions

  1. Can we stay in the property for another year ?
  2. What is included in the basic rent ?
  3. Is the property Insured ?
  4. How do I book an appointment to view properties ?
  5. Is there a deposit or administration fee to pay when I rent a property ?
  6. What do I do about the Internet connection provided ?
  7. What is provided in the property ?
  8. Are my possessions insured ?
  9. Are pets allowed ?
  10. What is included in the 'all inclusive option ?
  11. What do I do if I lose my keys ?
  12. What do I do if I cannot pay my rent on time ?
  13. How are rent payments made?
  14. How do I set up my utility bills ?
  15. How do I arrange to move into my property and collect my keys ?
  16. What do I have to do at the end of my tenancy ?
  17. How do I report repairs ?
  18. What do I need to do about the council tax ?
  19. How do I know what days which bin needs to be put out for collection ?
  20. What does a joint and several contract mean ?

Can we stay in the property for another year ?

  • We always offer our existing tenants first refusal to stay in their current place for the next academic year. So as long as your group size remains the same, then your tenancy can just continue on for another period.
    If your group size does change, or you simply fancy moving to another property, we will also give you first option to view our other available properties.
    Remember in each case, there will be no deposit or administration fee to pay.
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What is included in the basic rent ?

  • The internet is included in the rent. On three bed properties and above this is the new fast fibre optic broadband that KC has installed. On one and two bedroom properties the Landlord Max 100 broad band package from KC is included. Tenants in one and two bed properties may upgrade to the fibre optic broadband for an additional fee by Wardbright Accommodation.
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Is the Property Insured ?

  • We have insurance for the property and our fixtures and fittings, but you will need your own contents insurance for your own personal belonging for properties rented from us from September 2014.

How do I book an appointment to view properties ?

To book to view any of our properties you can either ring our office on 01482 440901, call in to the office – 103 Princes Avenue, Hull, HU5 3QP or email us at info@wardbright.co.uk. We can then arrange a time convenient for yourself to look at which ever properties you want.

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Is there a deposit to pay when I rent a property ?

We do not charge a deposit or administration fee.

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What do I do about the Internet connection provided ?

  • When you move into the property your wireless router will be in place and the information pack will have the password and username details. 
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What is provided in the property ?

  • Each property has a cooker and hob, microwave, fridge freezer, washer drier, hover; comfy sofas and tables in the lounge. The bedrooms all have double beds, wardrobes, chests of drawers, desks, chairs. These are just the basic items, as depending on the size of a property there may be additional items of furniture. Tenants need to bring their own kitchen utensils, and bedding.
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Are my possessions insured ?

  • We have insurance for the property and our fixtures and fittings, but you will need your own contents insurance for your own personal belonging for properties rented from us from September 2014.
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Are pets allowed ?

  • Tenants are not allowed to keep pets in a property without specific written confirmation that it has been approved by Wardbright Accommodation.
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What is included in the 'all inclusive option ?

  • This is an option on our three and above sized properties, and includes your gas, electricity, water.
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What do I do if I lose my keys ?

  • If you lose your property keys please contact our office to arrange for a new set to be organised for you. Depending on the circumstances under which your keys have been lost, we may need to change the locks to your property. Understandably, in either case, there will be a charge for this.
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What do I do if I cannot pay my rent on time ?

  • Please let us know as soon as you think you will have difficulty making your rent payment on time. We are aware that loan payments are not always on time, and within reason, can bear with you whilst you wait for your loan to come through.
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How are Rent Payments made?

  • We will invoice you when your rent is due, and payments can be made by either cash, cheque, debit or credit card or by bank transfer. We do not ask you for post dated cheques. Though you can if you wish leave them with us.
  • If you post us a cheque, please make it payable to Wardbright Accommodation, put your address on the back of the cheque, and we will send you a receipt by return of post.
    If you wish to pay by debit card ( 39p charge) or credit card (2.08% charge) you can do so either in our office or over the phone.
    If you wish to make a bank transfer please contact us for our bank details, when you make the payment please can you make sure you reference the payment with your surname and address.
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How do I set up my utility bills ?

  • When you move in to one of our properties the information pack we give you will contain all the details and phone numbers that you need to ring in to order to set up the utility bills. This needs to be done on your first day in the property, as you will have to provide them with accurate meter readings.
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How do I arrange to move into the property and collect my keys?

  • Keys for the property can be collected from our office from the first day of the start of your contract. Our office is open Monday-Thursday, 9am – 5pm and Friday 9am -4.30pm. You can either collect the keys for the entire household or just your own individual set of keys. Please bring some identification with you when collecting keys.
    We do not usually open on a weekend, so if you are going to be wanting to collect your keys on a weekend, please phone our office several days in advance, and we can arrange to post you a set of keys.
    When you move in to one of our properties, there will be an information pack for you, which has various information, including how to set up your utility bills, gas certificate, and other helpful information.
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What do I have to do at the end of my tenancy ?

  • About two months before the end of your contractual period we will write to you with full details of what you need to do before returning the property to us. The property needs to be returned in a clean and tidy state, with no rubbish left in it.
    The keys need to be returned to our office, either on or before that last day of your tenancy agreement. You can each return your own set of keys or one person can return them all. You must not simply leave the property and the keys in it. They must be returned to our office. If you return the keys through our office letterbox outside of office ours, please put them in an envelope, not with your property address, but with your surname and key code number, if you know it.
    The last person to return the keys must take final meter readings for the utilities and arrange for the bill to be forwarded to them.
    Full details of what do to, will be sent to you about two months before the end of the tenancy ends.
    If you do have any queries please do not hesitate to contact our office though.
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How do I report repairs ?

We have a full time maintenance team to deal with any repairs. If any repairs are needed you can either ring or call in to our office, or repairs can be reported through a link on our web site. If the repair is of an urgent nature, please phone or visit the office in person, do not use the email link. Our office number is 01482 440505.

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What do I need to do about the council tax ?

  • Provided that all tenants are full time students, your property will be exempt from the tax. When you sign a contract we will ask you for your student enrolment number, which we will forward to the Council Tax department, to organise your exception. If a liability does arise, for example by a member of your household, it is your responsibility to speak with the council tax regarding this matter.
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How do I know what days which bin needs to be put out for collection ?

  • We provide details of the councils web site, which shows what day your bins will be collected for your particular property.
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What does a joint and several contract mean ?

  • This mean that all tenants on the tenancy agreement are jointly responsible for the property and terms of the tenancy.
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